The City of Casey will work with TechnologyOne to initiate an upgrade of its core systems, with the move a key aspect of Council’s multi-year transformation program.
Moving to the TechnologyOne Cloud and in subsequent years transition to the TechnologyOne OneCouncil SaaS solution, is set to improve customer experience and enable Council operations to operate more efficiently.
The first phase of this significant technology upgrade has already commenced, and the community can expect to interact with the new software when it is fully rolled out in 2025.
The TechnologyOne OneCouncil SaaS solution, including the modern Property and Rating CiAnywhere solution, provides a built-in customer relationship management capability and delivers an enhanced experience through the OneCouncil customer portal.
The transition will enable the delivery of better and faster services to Casey’s customers through self-service and easy access to information in a secure and user- friendly format.
City of Casey CEO, Glenn Patterson, said Council is committed to putting its customers first and providing services more efficiently and effectively through more contemporary technology solutions.
“With more than 5,000 new families calling Casey home every year, it’s crucial that we are prioritising system upgrades to ensure that we can make our communities’ interactions with us as seamless as possible; this transition will help us to achieve this,” Mr Patterson said.
“We have worked with TechnologyOne for more than ten years using their local government platform and trust that their OneCouncil solution is what we need to keep up with our rapidly growing community.”
Throughout the transition process, City of Casey will engage with customers and the community to ensure that customer feedback guides the design.
