A council in regional Queensland has achieved its goal of becoming a ‘cloud first’ council — simplifying processes and increasing efficiency through the introduction of new information technology systems.

Bundaberg Regional Council (BRC) digital transformation journey, which is centred on the As a Service (XaaS) model, has been supported by global public software provider Civica.

Civica’s Authority Altitude, which is used by over 300 Councils across Australia and New Zealand, has allowed BRC to simplify all processes across the organisation- increasing efficiencies.

This has also modernised IT work practices and geared it towards further productivity gains, as the reactive maintenance work that once dominated the IT team’s day becomes a thing of the past.

The smooth implementation combined with a workforce ready to make a change for the better has delivered a positive experience for the Council.

BRC Chief Information Officer, Mitch Miller, said he was impressed with the ease and speed at which the system was delivered.

“This doesn’t happen with ERP’s very often, it’s usually the vendor we have to wait for, but in this case Civica has surpassed our expectations,” Mr Miller said.

“Everything we’ve freed ourselves of allows us to continually improve business processes because we no longer need to do traditional back-of-house IT work.

“Our operating costs have also been overhauled, no more asking finance for a million dollars every two to three years, we now have a flat operating expense from year-to-year with zero capital expense.”

Civica Managing DirectorLocal Government, Brett Barningham, said he was proud to have supported the transition.

“We’re incredibly proud to have supported BRC in achieving its goal to become a cloud first council, a crucial milestone on its digital journey,” Mr Barningham said.

“Authority Altitude has already helped more than 300 councils across Australia and New Zealand to improve life for their citizens and communities, through smarter, more streamlined processes and decision-making.

“We look forward to supporting BRC on the next steps of its digital journey, building on what we’ve achieved together over the past 14 years.”

Authority Altitude is a SaaS cloud solution developed in Australia with local councils.


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